Your neighbourhood. Your voice. A better Pune.
An open civic grievance platform for Pune residents. Report local municipal problems, follow timestamped department updates, and track verified resolutions in your neighbourhood.
“A cleaner, safer city begins with active community participation.”
Pune Municipal Area • 15 Administrative Wards Reference1. Report Local Issues
Pinpoint road hazards, drainage blocks, or water leaks with photographic evidence and street location.
2. Follow Ward Updates
Track timestamped audit updates as your report is routed to the designated municipal department desk.
3. Evidence-Backed Closure
Field personnel upload post-work photographs for citizen review before grievances are marked resolved.
Track your complaint
Enter your tracking ID to view the recorded status of a previously submitted grievance.
How PuneSetu Works
From on-street reporting to verified field resolution in three transparent, accountable steps.
Report with Geotag & Photo
पुरावा आणि स्थानासह नोंदणी
Select your Prabhag ward, pinpoint the street location, select the responsible category, and upload photographic evidence directly from your device.
Track Assigned Department Action
विभागीय कारवाईचा पारदर्शक पाठपुरावा
Follow milestone transitions as your report is routed to the verified ward engineer and monitored against our 21-day application SLA target.
Inspect Photographic Resolution
निवारण पुराव्यांची तपासणी
Review verified post-repair photographs and formal remarks uploaded by field personnel before submitting citizen satisfaction feedback.
Civic Issue Categories
Explore the civic service domains supported by Pune municipal administration.
Community Issues Preview
Explore reported issues across Pune wards with status transparency and citizen endorsement.
Resolution workflows require verifiable proof of completion.
In PuneSetu, grievance resolution rules require that field closing remarks be accompanied by verified post-work photographs before a case can be transitioned to resolved status.
Blocked storm drain causing water stagnation near Modern College Road
Stormwater drain severely blocked by urban runoff debris, causing pedestrian sidewalk submergence.
Deep asphalt crater on Paud Road junction near flyover pillar 14
Subsurface bitumen failure resulting in a 10-inch pothole creating hazardous conditions for two-wheelers.
Low municipal water pressure and turbid supply in ITI Road sector
Residences reporting contaminated brownish tap supply and insufficient supply pressure during morning slots.
Defective high-mast junction lighting at Magarpatta North entrance
Four illumination fixtures dark on main roundabout, reducing visibility during late evening commute.
Explore the Community Civic Feed & Interactive GIS Map
Browse real civic issues submitted across Pune's 15 Prabhag Wards. Endorse issues that affect your neighbourhood, track resolution milestones, and engage directly.
Interactive Civic Map Preview
Geographic visualization of civic concerns across Pune administrative ward jurisdictions.
Ward 07 — Shivajinagar / Ghole Road
प्रभाग क्र. ७ — शिवाजीनगर / घोले रोड
Er. A. K. Kulkarni (Executive Engineer)
Administrative Office:Ghole Road Ward Office, Near Balgandharva Rangmandir, Shivajinagar, Pune 411005
Transparency & Accountability Architecture
Designed around institutional accountability rather than optimistic promises. We distinguish implemented functionality from planned milestones.
Immutable Status History
Every change in complaint state is timestamped and logged with officer identification. Progress entries cannot be quietly overwritten or deleted.
Evidence-Backed Closure
Cases cannot be formally closed with text remarks alone. Field personnel are required to submit post-work resolution photography for citizen review.
Community Visibility
Neighbourhood issues can be discovered by local residents, preventing duplicate filings and enabling community endorsement on critical public hazards.
Data Privacy & Responsible Geocoding
Public issue feeds sanitize private resident contact information while preserving exact street-level coordinates necessary for municipal inspection.
Civic Services & Ward Directory
Direct access to municipal information, citizen charters, and administrative contacts.
Citizen Charter & Civic Rights
नागरिक सनद आणि सेवा हमी
Prescribed service standards, designated RTS appellate authorities, and PuneSetu internal resolution targets.
15 Administrative Wards Directory
१५ क्षेत्रीय कार्यालय निर्देशिका
Office addresses, contact phone numbers, Assistant Municipal Commissioners, and localities across all 15 PMC wards.
Verified Emergency Contacts
तातडीचे संपर्क क्रमांक
Government-verified emergency lines for Disaster Cell (020-25501269), National ERSS (112), Police, and Medical (108).
E-Tapaal File Movement Tracker
ई-टपाल पत्रव्यवहार ट्रॅकिंग
Track municipal correspondence, inward application letters, and administrative movement ledgers across PMC divisions.
Civic Knowledge Assistant
नागरी ज्ञान सहाय्यक
Grounded assistant answering questions on filing grievances, finding ward offices, emergency response, and municipal guidelines.
Civic Services Directory Hub
नागरी सेवा पोर्टल
Comprehensive central gateway connecting citizens to all municipal service directories, guidelines, and helpline registries.
Design Tokens & Reusable UI Component Showcase
Inspect foundational buttons, inputs, dialogs, toasts, and WCAG AAA tokens created in Version 1.