Civic Services DirectoryPune Municipal Corporation

Civic Services & Municipal Information Hub

Explore officially verified municipal directories, citizen rights under Maharashtra RTS Act, 24x7 emergency control lines, and file movement tracking.

RTS Act Maharashtra

Citizen Charter & Civic Rights

नागरिक सनद आणि सेवा हमी

Prescribed statutory service standards under the Maharashtra Right to Public Services Act (2015), designated appellate authorities, and PuneSetu internal SLA targets.

Verified Addresses

15 Prabhag Wards Directory

१५ क्षेत्रीय कार्यालय निर्देशिका

Official office addresses, Assistant Municipal Commissioners, jurisdictional areas, and direct telephone lines for all 15 Pune Municipal Corporation ward offices.

24x7 Helplines

Verified Emergency Contacts

तातडीचे संपर्क क्रमांक

Government-verified emergency dispatch telephone lines for Disaster Management (020-25501269), National ERSS (112), Police (100), Fire (101), and Medical (108).

Demonstration Mode

E-Tapaal File Movement Tracker

ई-टपाल पत्रव्यवहार ट्रॅकिंग

Track municipal correspondence, inward applications, and administrative file movement across PMC engineering divisions with an authentic movement ledger.

Grounded AI Engine

Civic Knowledge Assistant

नागरी ज्ञान सहाय्यक

Grounded conversational assistant answering citizen questions on filing grievances, finding ward offices, emergency response, and municipal service guidelines.

Need to report an active civic problem?

Submit an issue with location, photograph evidence, and track verified resolution updates.